Terms of Service

Capitalized terms have the meanings set out below unless the context requires otherwise.

1.1Service / Platform / Pickslot — the software available at pick-slot.app and through its installable web app (PWA), providing tools to publish Units and manage Bookings.

1.2Client — an individual, sole proprietor, or legal entity that has registered an account with the Service to manage one or more Units (e.g. a coworking, meeting-room, or venue operator). The Client independently sets the terms on which their Unit is offered and is solely responsible for fulfilling them.

1.3Unit — a bookable space (room, meeting room, hall, or other premises or resource) owned by or lawfully at the disposal of the Client, made available for hourly booking through the Service.

1.4Visitor — an individual who books a Unit through the Service. A Visitor account is created automatically on the first booking.

1.5Booking — a Visitor's request to use a specific Unit for a chosen time period, processed by the Service according to the settings the Client has configured.

1.6Parties — the Client and the Visitor, in relation to each other with respect to a specific Booking; each individually a “Party.”

1.7Pickslot Plan — the paid or free plan (Free / Start / Pro / Customized) under which a Client uses the Service's functionality — see pick-slot.app/pricing. Not to be confused with the price of a Booking, which the Client sets for the Visitor independently.

1.8Account — the section of the Service available to a Client or Visitor after signing in.

1.9Offer — this document, addressed to an indefinite group of persons and containing all material terms for using the Service.

2.1Pickslot gives the Client and the Visitor access to a software platform for publishing information about Units, showing their availability and pricing, and creating, confirming, cancelling, and rescheduling Bookings.

2.2Pickslot acts solely as a technology intermediary (a SaaS provider) and is not a party to any transaction between the Client and the Visitor. Pickslot does not provide Units, and is not a landlord, service provider, seller, or agent in such transactions.

2.3All terms of using a Unit — price, payment method, cancellation and rescheduling rules, requirements for the Visitor, responsibility for the quality and safety of the premises — are set and performed directly between the Client and the Visitor and fall outside Pickslot's responsibility.

3.1The Visitor accepts these terms by checking the consent box at the booking step, before submitting the Booking.

3.2The Client accepts these terms upon registering a Client account with the Service.

3.3Acceptance means full and unconditional agreement by the Client and/or Visitor with all provisions of this offer, without exceptions or reservations.

3.4The current version of these terms is always available at pick-slot.app/terms, and in the Client's and Visitor's account under “More.”

4.1Pickslot will keep the Service operating, except during maintenance windows, force majeure, or other circumstances beyond Pickslot's reasonable control.

4.2Pickslot may change the Service's functionality or plans, and may suspend or terminate a Client's or Visitor's access for breach of these terms or applicable law.

4.3Pickslot does not verify or guarantee the accuracy of information the Client provides about a Unit (photos, description, price, availability), nor the good faith of a Visitor making a Booking.

4.4Pickslot does not participate in the performance, modification, or termination of arrangements between the Client and the Visitor, and is not liable for either Party's failure to perform them.

5.1The Client must provide accurate, up-to-date information about the Unit — description, photos, price, availability schedule.

5.2The Client independently sets the price, duration-based rates, schedule, and cancellation/rescheduling rules for their Unit.

5.3The Client must notify the Visitor of any change or cancellation of a Booking through the Service.

5.4The Client is solely responsible for the Unit matching its stated description, for the safety of the premises, and for fulfilling any obligation to the Visitor — including settlement, where payment for a Booking happens outside the Service via a link the Client provided (see Section 8).

5.5The Client must keep their own records of Bookings — correspondence, confirmations, payment documents. Pickslot does not guarantee indefinite retention of Booking history (see Section 11).

6.1The Visitor must provide accurate contact details (name, email) when making a Booking.

6.2The Visitor is responsible for reviewing the Unit's terms set by the Client — price, cancellation/rescheduling rules, payment method — before confirming a Booking.

6.3Any dispute, claim, or demand relating to the performance, cancellation, rescheduling, or payment of a Booking, or to the quality of a Unit, is to be settled directly between the Visitor and the Client, without Pickslot's involvement.

6.4The Visitor must keep their own copies of Booking confirmations received by email or in their account.

7.1Either the Client or the Visitor can cancel a Booking from their account. When one Party cancels, the other Party receives an automatic notification stating who cancelled.

7.2Rescheduling is initiated by the Visitor from their account; the new date, time, duration, and/or Unit go through the same availability check as a new Booking.

7.3Refund terms for a cancelled or rescheduled Booking are agreed directly between the Visitor and the Client. Pickslot does not set a uniform refund policy, does not guarantee any refund, and does not participate in settlements between the Parties.

8.1Pickslot is not a party to payments between the Client and the Visitor, and does not accept, process, or store payment data (card details, invoices, etc.) in connection with a Booking.

8.2Where a Client has enabled payment for a Unit, the Visitor is redirected to an external payment link the Client has entered in the Unit's settings. Pickslot does not verify that payment was made, does not guarantee its outcome, and is not liable for funds sent through that link.

8.3Currency and refund questions arising from a cancelled or rescheduled Booking are resolved solely between the Client and the Visitor (see Section 7.3).

9.1The Client uses the Service's functionality under a plan of their choosing. Current plans and pricing are published at pick-slot.app/pricing and form an integral part of this offer.

9.2Payment for a Pickslot plan is a subscription payment for the Client's use of the Service. It is not payment for a Unit booking and is unrelated to settlements between the Client and the Visitor.

9.3The Plan only limits the number of Units and the support SLA — payment, confirmation, and every other feature work the same on every Plan, including Free.

10.1Pickslot is not liable for any act or omission of the Client and/or Visitor, including (without limitation) failure to honor arrangements about a Unit, inaccurate information, the quality or safety of a Unit, or either Party failing to show up for a Booking.

10.2Any dispute between the Client and the Visitor arising from a Booking is resolved by the Parties themselves, without Pickslot acting as a party, mediator, or arbitrator.

Technical failure and Service unavailability

Free plan

Paid plans

10.6The limitations in this Section do not apply where applicable law expressly prohibits such a limitation (for example, in respect of Pickslot's willful misconduct or gross negligence, where mandatory law so requires).

11.1The Client and the Visitor must each keep their own records of their Bookings — confirmations, correspondence, payment documents — rather than relying solely on their availability within the Service.

11.2Pickslot retains Booking history for as long as is technically necessary to operate the Service, but does not guarantee its indefinite availability and is not liable for data loss caused by a technical failure, third-party action, or other circumstances beyond Pickslot's reasonable control.

12.1Processing of the Client's and Visitor's personal data is governed by the Service's separate Privacy Policy, which forms an integral part of this offer.

12.2By accepting this offer, the Client and the Visitor consent to the processing of their personal data to the extent necessary to operate the Service.

13.1All rights to the Service's software, design, trademarks, and other intellectual property belong to Pickslot or are used under a lawful license.

13.2Content the Client uploads (Unit photos and descriptions) remains the Client's property. The Client grants Pickslot a non-exclusive, royalty-free license to use it for operating the Service — display on public pages, in search results, and similar.

14.1Pickslot may unilaterally amend this offer by publishing a new version at the same address.

14.2Changes take effect upon publication unless the new version states otherwise. Continued use of the Service after publication means the Client and/or Visitor accepts the new version.

15.1This offer is effective indefinitely from acceptance until the Client's or Visitor's account is deleted, or the Service ceases operating.

15.2The Client and the Visitor may stop using the Service at any time by deleting their account or contacting support.

16.1This offer, as between Pickslot and the Client/Visitor, is governed by the laws of the Republic of Kazakhstan.

16.2Disputes between Pickslot and the Client/Visitor are resolved by negotiation and, failing that, in the competent courts of the Republic of Kazakhstan.

16.3This Section does not apply to disputes between the Client and the Visitor — those are resolved by the Parties themselves, without involving Pickslot (see Section 10.2).